Privacy Policy
This Privacy Policy explains how Spinpolo Casino collects, uses, shares and protects your personal information when you visit or use our website, spin--polo.uk. We are committed to safeguarding your privacy and ensuring you understand your rights in relation to your data. The information we process includes account details, identity verification data, payment records, technical usage information and communications with our support team.
We collect data directly from you, through your use of our services, and via automated technologies such as cookies. This policy outlines how we manage your information, the purposes for processing, who may receive it, and how long it is retained. It also explains your data protection rights and how to exercise them. Please note that you must be at least 18 years old to use our services.
What This Policy Is For and Whom It Applies To
This Privacy Policy applies to all visitors and registered players using spin--polo.uk, the official website of Spinpolo Casino. It covers the services we provide, including account registration, gameplay, deposits and withdrawals, customer support and website interactions. Some information is required to provide our services, while other details may be provided optionally to enhance your experience. This policy does not apply to third-party websites linked from our site. Spinpolo Casino operates under the licence Curacao, ALSI-202509029-FI1, and adheres to applicable data protection laws in the United Kingdom.
The Data We Collect
We may collect personal information from you directly when you register, make transactions or contact us, as well as automatically through your use of the website and connected devices. This includes data necessary to verify your identity, process payments and ensure secure access to your account.
| Data Category | Examples | Purpose |
|---|---|---|
| Account Information | Name, email address, date of birth, phone number | To create and manage your account |
| Identity and Age Verification | Government-issued ID, proof of address, Full KYC before deposit (age + identity) | To confirm your identity and ensure compliance with age restrictions |
| Payment Data | Transaction history, payment method details including Bitcoin, Visa, Faster Payments, Mastercard, Paysafecard, Ethereum (ETH), Paypal, Boku, Tether (USDT), Skrill, TrueLayer, Neteller, Apple Pay, Google Pay | To process deposits and withdrawals securely |
| Website Usage | Pages visited, time spent, features used | To improve site functionality and user experience |
| Technical Data | IP address, device type, browser version, operating system | To maintain security and technical performance |
| Support Messages | Inquiries, complaints, feedback submitted via contact forms or live chat | To respond to your requests and resolve issues |
| Cookies and Similar Technologies | Session identifiers, preference settings, tracking data | To remember login status, personalise content and analyse traffic |
If you do not provide essential information, such as identity verification or payment details, we may not be able to open or maintain your account, process transactions or provide certain services. Providing complete and accurate data helps us deliver a secure and seamless experience.
How and Why We Use the Data
We use your personal information for several key purposes. These include managing your account, verifying your identity through Full KYC before deposit (age + identity), processing payments, ensuring the security of our platform, preventing fraud, responding to customer support requests and complying with legal obligations. We also use data to improve our website, personalise your experience and conduct internal analysis. Our legal bases for processing include fulfilling contractual obligations, complying with legal requirements, pursuing legitimate business interests such as security and service optimisation, and obtaining your consent where required. We do not use your data for any purpose incompatible with those described in this policy.
Who Receives the Data
- Payment service providers to process deposits and withdrawals using methods such as Visa, Mastercard, Skrill, Neteller, Bitcoin and others.
- Identity verification providers to confirm your age and identity in accordance with regulatory requirements.
- Technical and hosting services that support the operation, maintenance and security of our website infrastructure.
- Professional advisers including legal, accounting and compliance consultants acting on our behalf.
- Authorities where disclosure is required by law, such as tax or gambling regulators.
We only share the minimum amount of personal data necessary for the intended purpose. Information may be transferred internationally to service providers operating outside the UK, where appropriate safeguards apply. We do not sell or rent your personal information to third parties for marketing or any other purpose.
How We Protect the Data
We apply general data protection principles to safeguard your information. Access to personal data is restricted to authorised personnel and partners who require it for legitimate purposes. All processing activities are conducted under strict confidentiality obligations. We limit the use of your data to the purposes outlined in this policy and ensure it is not used in ways that could harm you. While we do not detail specific technical measures such as encryption or monitoring systems, our approach is designed to maintain the integrity and confidentiality of your information throughout its lifecycle.
How Long We Keep the Data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or reporting obligations. The retention period varies depending on the type of data and the reason it is held. For example, transaction records may need to be preserved for several years after account closure. Even if you request deletion, we may need to keep certain information to comply with regulatory requirements or resolve disputes.
Cookies and Similar Technologies
Cookies are small text files stored on your device that help our website function properly, remember your preferences and understand how you interact with our services. We may use cookies to enable secure login, personalise content and analyse traffic patterns. You can manage cookie settings through your browser, but disabling essential cookies may affect website functionality, such as access to your account or payment processing.
The Reader's Data Protection Rights
You have several rights regarding your personal information under data protection law. These include the right to access your data, correct inaccuracies, request deletion, restrict processing, obtain a copy in a portable format and object to certain uses. You may also withdraw consent at any time where processing is based on consent.
| Right | Meaning | How to Exercise It |
|---|---|---|
| Access | To know what data we hold about you | Contact us using the channels on spin--polo.uk |
| Correction | To update inaccurate or incomplete information | Submit a request via our support team |
| Deletion | To have your data erased where no longer necessary | Submit a formal request through available contact options |
| Restriction | To limit how we use your data in certain cases | Contact us with your request and reasoning |
| Portability | To receive your data in a structured, machine-readable format | Request a data export via customer support |
| Objection | To stop processing based on legitimate interests | Submit your objection through official channels |
| Withdraw Consent | To revoke permission for processing based on consent | Notify us at any time using contact methods on the site |
We may ask for proof of identity before responding to requests and may be unable to comply fully if legal obligations require us to retain certain records. We aim to respond within the timeframe required by applicable law.
How to Send Us a Request
- Use the contact channels available on spin--polo.uk.
- Identify the account involved by providing the associated email address.
- Specify the privacy right you wish to exercise.
- Complete any reasonable identity verification steps if requested.
- Receive a response within the timeframe required by applicable law.
Marketing Messages and the Reader's Choices
We will only send promotional messages if we have your valid consent. You can choose to receive marketing communications about new features or services, and you may withdraw consent at any time. Managing your communication preferences helps ensure you receive only the information you want. You can update your choices through your account settings or by contacting our support team.
What the Reader Can Do to Protect Their Own Data
- Use a strong, unique password and change it regularly to reduce the risk of unauthorised access.
- Keep your login credentials private and never share them with anyone.
- Always sign out of your account when using shared or public devices.
- Keep your contact details up to date so we can reach you about important account matters.
- Be alert to suspicious messages or websites pretending to be Spinpolo Casino.
- If you suspect unauthorised access, contact us immediately to secure your account.
Protection of Minors
Our services are strictly for individuals aged 18 and over. We do not permit minors to create accounts or submit personal information. We take active steps to prevent underage access, including identity verification through Full KYC before deposit (age + identity). If you believe a minor has registered on our site, please contact us immediately so we can take appropriate action.
Complaints to the Data Protection Authority
If you have concerns about how your personal data is handled, you have the right to raise a complaint with the relevant data protection authority in your country. In the United Kingdom, this is the Information Commissioner's Office (ICO). We encourage you to contact us first so we can try to resolve your concern directly, but doing so is not a requirement.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, data practices or legal requirements. When we make changes, the updated version will be published on this page with a new effective date. We recommend that you review this policy periodically to stay informed about how we protect your privacy.
Contact Details and the Date of This Version
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us using the support channels available on spin--polo.uk. We recommend including your account email address, the specific privacy right you are exercising and a brief explanation of your request, without sending unnecessary sensitive information. This version of the policy is effective as of 31/10/2026.